Avaliação do acolhimento como primeiro contato na atenção primária no estado do Rio Grande do Sul

Abstract

In search of expanding access and quality of the first contact in Primary Care to Health the Reception of Spontaneous Demand is incorporated as an element of change in the care model and operational guideline for health services. Thus, this study aims to objective is the assessment of embracement as a technology of first contact in Primary Care Health in the state of Rio Grande do Sul. This is a cross-sectional study with an approach quantitative analysis, carried out from the Access Improvement Program database and Quality of Primary Care 2014, second cycle. 818 health services participated in the study 818 higher education professionals (dentists, nurses and doctors) and 3236 users. It was noted that the Reception of Spontaneous Demand is implemented in 687 (84%) qualified teams, but only 226 (27, 6%) of the evaluated teams present protocols with therapeutic guidelines for welcoming spontaneous demand. It is concluded that although health services should develop their user-centered work process if they do incorporation of reception as an organizational guideline is necessary.