Mapeamento e modelagem de processos de negócio em um centro de distribuição

Abstract

The pursuit of a competitive advantage requires that the organizations optimize their processes to reach the efficiency, this way it becomes necessary to realize processes of management aiming to identify production improvement opportunity. In this context, this study was realized in a Distribution Center of a Supermarket retailer, intending to map and model their processes by the use of the Business Process Management (BPM), methodology, through the technic of modeling Business Process Model and Notation (BPMN). A literary review about topics related to Business Process Management and Distribution Center had been made. The purpose of this research consisted in identifying their macro processes and analyzing them to detect the critic process and then develop a map of the actual process (As Is) for making propositions of improvements on the process (To Be) and making an action plan for optimizing the procedures. On the presentation of the research and results analyzes the mapping of the ‘As is’ of the three processes considered critical: scheduling, receiving and storing was presented. From this, seven improvements opportunities for the ‘To Be’ proposition were identified, targeting to obtain more productivity by optimizing the information flow, reducing the time of execution of activities and the rework of the Distribution Center.