Análise da acessibilidade de alguns serviços turísticos do município de Jaguarão/RS

Abstract

This study aimed to understand the term accessibility, targeting the large number of people with any special neecessity in Brazil and in the city of Jaguarão-RS. Thinking of tourist services to receive tourists with special needs, as well as the local community and given all types of public, thus allowing social inclusion. The aim of this study is a critical analysis of the accessibility issue in the fields of Hospitality and Food Media. By analyzing the accessibility, was necessary to check the infrastructure of enterprises, observing and questioning about the care given to people with some municipal degree of disability. The methodology used was based on bibliographic desk research, field research with the development and application of questionnaires carried out in addition to direct observation, taking advantage of the visit to the site for the interview. So to have a real insight into how the enterprises are getting the customer with some specificity linked to disability. In this research, data collection was done through a questionnaire, to diagnose the perception of employees and owners regarding receptive infrastructure present in the study area. Even if, despite the rights guaranteed in law, people with disabilities and reduced mobility, referred to herein as people with special needs (PWSN) often does not enjoy the tourism activities. Through research it obtained relevant data and the contribution of this study is to provide information so that we can understand and develop improvements in the analyzed sectors, serving the general public.