Os benefícios da utilização das ferramentas da qualidade na empresa Elog Logística no município de Santana do Livramento/RS

Abstract

This paper analyzes the quality tools used in the company Elog Logistics, as well as the benefits that the company had through its application. The company found problems in some key sectors which were applied some changes given the quality of the sector. Thus, the objective was to verify that the operational benefits that quality tools provided for the affiliate Elog Santana do Livramento Logistics. a case study was prepared and to obtain the data was made a qualitative aspect of field research. To obtain the data were made queries and documents were also asked employees responsible for areas related to quality management, from different hierarchical levels. The results showed that after application of quality tools within the enterprise operational demands were best met. Thus, it was concluded that there were gains for the company in several respects: it has the most effective processes could benefit their customers in several respects, qualify the operational logistics, facilitate the exchange of information between sectors and reduce physical wear contributors.