A percepção sobre a comunicação interna nos processos do Colégio Santa Teresa de Jesus em Santana do Livramento - RS

Abstract

The primary objective of the research was to analyze the internal communication process at Santa Teresa de Jesus School, in Santana do Livramento – RS. To achieve this, the study sought to understand the practical functioning of internal communication, evaluate the effectiveness of the methods used, identify challenges and difficulties, and propose improvement strategies through a qualitative case study approach within this educational institution. The results indicated that, although tools such as amateur radio and WhatsApp are used to facilitate communication, significant flaws still exist, compromising the clarity and efficiency of messages, and affecting employee trust and engagement. The choice of the school as the subject of the study was due to its alignment with the philosophical proposal of the work and its willingness to renew and improve its processes. The analyses conducted allowed for the suggestion of strategies that can be implemented to optimize communication flows, contributing to a more efficient and integrated work environment, reaffirming the importance of strategic communication practices in school management.