Compilação de métodos de gestão de qualidade para aplicação em pequenas e médias empresas: um estudo de caso

Abstract

This work provides a contextualization of the evolution and initial concepts of quality management systems, focusing on the management models most used today, with the ultimate objective of creating a worksheet that can be used by any company regardless of its size or competitiveness, who wish to achieve excellence in quality. The research methodology involved the analysis of documents that demonstrate the most used current methods and their definition, in addition to an analysis to define the results obtained in their implementation using case studies and quantitative research. The implementation of ISO 9001 demonstrated benefits such as increased operational cost reduction and customer satisfaction. Six Sigma demonstrated gains in productivity and quality, while 5S improved organization, cleanliness and efficiency in the work environment. The worksheets were developed using the main points for implementing the quality methods researched. For experimental testing purposes, the worksheets were applied to a company in the agricultural implements sector, even though it was partial and for a short period of time, it demonstrated practical gains, such as greater organization, reduction of rework, reduction of waste, increase in productivity, customer and employee satisfaction. Keywords: Quality Management, Six Sigma, ISO 9001, 5S, Evaluation, Worksheet.