Avaliação de usabilidade à engenharia de software: apoio a sua aplicação

Abstract

An important quality feature of software products, which is directly related to user in- terfaces, is Usability. Final papers in Software Engineering, carried out in context of GEIHC – Group of Studies in Human-Computer Interaction of the Campus Alegrete of the Federal University of Pampa, have conducted evaluation activities of user interfaces aiming at its usability. However, there is little consistency in the application and adaptation of these techniques in specific contexts. This work aims, therefore, to qualify as usability evaluation activities within the GEIHC scope are carried out. Its development is based on a qualitative research approach, supported by documentary research and participant observation, through three distinct application scenarios. The results are a protocol and support materials for conducting the Usability Heuristic Evaluation, as well as a protocol and an usability score calculator for the System Usability Scale.