Saúde e bem-estar do trabalhador bancário: um Estudo em Agência Gaúcha da Caixa Econômica Federal Durante a Pandemia de COVID-19

Abstract

This study sought to analyze how the COVID-19 pandemic is affecting the quality of life at work of Caixa Econômica Federal employees at a Rio Grande do Sul branch. For that, we used the case study method with a qualitative approach of a descriptive nature. In order to investigate in depth, a structured self-administered questionnaire with open questions was applied to the 18 branch's employees, in addition, there was a documentary analysis of electronic reports and semi-structured interviews via Google Meet with six of the eighteen employees. As for data analysis, the interpretative technique was adopted. The main results indicate that the preventive measures adopted by the bank were insufficient with regard to the health and well-being of employees. Within this scenario, these workers have been essential to reduce the effects of the economic crisis caused by COVID-19, however, their importance is not recognized. In addition, it was found that the work overload and the collection of goals during the pandemic period, caused physical and psychological strain on the bank workers of this branch. Despite the problems faced by the respondents, there is a general consensus on the sense of duty fulfilled in meeting the demands implemented by the Government, as well as the relevance of the social role they play.