Tecnologia da informação na organização pública: a percepção dos usuários do sistema redator em uma prefeitura

Abstract

As the world evolves, the internet and technological changes happen, new challenges arise for the management of the public service. The consequence of these changes technologies drives the implementation of new systems and resources that together can lead to in an increase in the transparency of the processes. But despite the increase in productivity and efficiency in organizational processes new technologies can bring negative aspects to organization. There are numerous factors that must be taken into account before implement them, how to have a management focused on the real needs of each sector. In front of the exposed, the objective of this research is to verify how the Redator system can contribute for the development of activities in a city hall in Rio Grande do Sul and how specific objectives are listed: to determine whether the implemented system was useful; identify if there was some resistance from servers; investigate whether the infrastructure has been adapted sufficient for the use of the Editor; and verify that training has been carried out for the use of the system. For this, the qualitative method was adopted, outlined with a case study and the collection of of data occurred through interviews, on-site observation and analysis of documents with system users. Among the main results obtained, the significant changes in the sector and the improvement in the management of public documents. However, in Regarding infrastructure, the servers agree that the internet is a point that harms the use of the Editor and that needs improvements and tools to better meet future demands of the sector.