Qualidade da Estratégia Saúde da Família na percepção dos usuários

Abstract

This study aimed to evaluate the quality of health services provided by the Family Health Strategy (FHS) on perception of users, in a city in West Frontier of Rio Grande do Sul, Brazil. A cross-sectional study was performed with individuals aged 20 years or more, registered in the municipality of FHS. It was used a questionnaire including questions about identification, sociodemographic characteristics and health of users; PCATool-Brazil Adult reduced version; and issues of the Economic Classification Criterion Brazil, which evaluates the purchasing power of families. Of the 370 participants, prevailed females (80,00%) and users in the class C (50.89%) and D-E (37.30%) of economic classification. The attributes that had high mean scores were Utilization (7.92 ± 3.33) and Longitudinality (6.84 ± 2.42), and the attribute with the minor average score was Community Guidance (3.44 ± 3.96). The results showed that the FHS studied did not meet General Score considered an indicator of quality and feature disagreement with the service provided in different units with FHS, featuring low Primary Health Care orientation.