Um sistema seguro para autenticação e identificação de técnicos e clientes de ISP

Abstract

The technical support process of regional Internet Service Providers (ISP) still widely fragile protocols in the authentication process among entities involved in technical support (customers, technicians and managers). In this context, physical (or virtual) cards are based on static, non-authenticable data, which can be easily stolen, cloned or reproduced, to name an example. This work proposes a secure system for authentication and identification of customers, technicians and ISP managers. Basically, the system comprises (i) a set of identification and authentication protocols, and (ii) a user-friendly mobile application that implements the proposed protocols. The set of protocols were formally assessed using the Scyther tool. The technical feasibility of the proposed application was demonstrated through a functional prototype.