Problemas de alocação de recursos humanos: proposta de solução pelo método AHP e programação linear inteira

Abstract

To make choices is part of the routine of any organization and, in the current situation of high competitiveness, it becomes essential to take assertive decisions. The high level of uncertainty about decisions, lack of good information and problems to predict consequences and engagement of resources are some of the difficulties found by managers. Therefore, this study aims to approach an allocation of human resources problem through Integer Linear Programming and use of the AHP (Analytic Hierarchy Process) method. The objective of the work is to propose an analytic multicriteria method to do the designation of human resources to projects of an engineering company. Being the human factor one of the most important resources of corporations, it becomes vital to align the necessities of the workers to the needs of projects, intending to increase its results. Since there are many factors that can influence on the designation of people to activities, the AHP method is used to relate quantitative and qualitative parameters and establish the relationship of importance among them. Once the parameters are weighted, they are inserted on a mathematical modeling of Operations Research, that uses Integer Linear Programming, aiming to systematize the use of the tool as a decision-making support. The results of the study point out that the combination of the AHP method with the Integer Linear Programming permits the resolution of problems of human resources allocation using quantitative and qualitative criteria.