Cidadania organizacional: um estudo de caso em uma cooperativa de crédito de Santana do Livramento – RS

Abstract

The general objective of the article is to analyze the perception of managers and collaborators about the behaviors of organizational citizenship predominant in a credit cooperative. For the development of the research, a descriptive study was carried out, with a qualitative approach, making use of a case study in a cooperative, fictitiously called Alfa. For this, two managers and eight collaborators of the cooperative were interviewed. As main results, we managed to verify that in the perception of the managers, the behavior of predominant organizational citizenship is the cooperation with the peers, referring to the acts of help to them, were the indicated ones, and in the perception of the collaborators the climate favorable to the organization in the external environment, which understandably indicates that the higher the priority assigned by the organization to these values, the greater will be the creation of that climate favorable to the organization in the external environment. Finally, it is concluded that citizenship factors are present in the organizational context and that autonomy and involvement in extra activities exert influence on organizational behavior.