A atividade da perícia criminal: uma abordagempor gestão de operações

Abstract

The purpose of this article is to analyze the activities of the criminal investigation, an approach by management of operations, together observing how they are processed by the experts of the area, placing management by operations in the public sector as a part of competitiveness with itself, in the sense of always be improving its efficiency, since its activities are important not only for itself but for all that surround it. The method used was qualitative and allowed a better understanding of activities within the organization, along with the exploration of bibliographical surveys, and data collection through questionnaire and participant observation. In the Data Interpretation, relevant factors about the management pillars used were: quality, cost, reliability and speed. The participant observation was present in the internal scope and can witness moments in the day to day of the experts. The final considerations showed the fragilities within some activities and through these tools were suggested that would help them. In addition, it was noticed the necessity of courses of improvement and participation in seminars, since the legislative changes with respect to procedures and new dynamic concepts, should be fully funded by the Institution. There were limitations in achieving an accuracy of efficiency, so that the expert activities were very different, but a continuous improvement was sought as a parameter​.