Identificação da gestão do conhecimento na prefeitura municipal de Santana do Livramento/RS tendo como foco a melhoria do desempenho organizacional

Abstract

This study aimed to know the actions required to create an instance for Knowledge Management, focusing on the improvement of the organizational performance in the perception of the city of Santana do Livramento / RS. In the information and knowledge society, the public administration in order to improve its performance and better serve the citizen needs to make use of tools that help it in order to optimize its knowledge assets, its servers. To develop this study, the case study method was used to analyze the mentioned institution, with the municipal servers as a research target. The study is descriptive in nature, with qualitative bias and semi-structured interview to obtain the data collection, as well as content analysis in order to analyze the data obtained. The results of the study demonstrate that the City Hall currently has no tendency to implement Knowledge Management, nor does it have training and capacity building processes. Therefore, the City Hall should develop strategic actions, aiming at a methodology for Knowledge Management and thus improve its performance as a whole.