Mapeamento e modelagem de processos de negócio em uma instituição pública de ensino superior

Abstract

A model of public management can be determined as a set of administrative procedures carried out by the direction of a institution to achieve planed goals. On this way business process management is important to improve procedures performances in an organization. This study presents an modeling and mapping application of business procedures in a superior education institution willing to enable and improve integration between the analyzed institution`s administrative secreteriat proceedures. It is seen among the difficulties faced by organizations responsible by this kind of service is the services` abstraction characterized by their processes intangibility. This it is proposed as this study goal a critical administrative procedure optimization of a public education institution, knowing its administrative macroprocesses and their interaction; identifying its procedures flow and how it is executed nowadays; identifying improvements opportunities of the procedure and in the end to propose a optimized procedure model. For this was used the BPM (Business Process Management) methodology with graphic notation BPMN (Business Process Modeling Notation) which presents the activities logic, the communication between the different participants and the complete information flow for analysis, simulation and execution of the procedure. To the studied procedure mapping was used a specific procedure management software called Bizagi Process Modeler, allowing a full view of the procedure, identifying all involved and the relation existing between them. It is expected to obtain an optimized procedure giving to the institution benefits like: reliable analysis and transformation processes, to evaluate and to implement continuous improvement of management actions and the organization`s procedures standardization.