Uma análise dos processos logísticos em um minimercado: estudo de caso

Abstract

In the food industry the good and the bad results are decided in the details. Therefore, it is necessary for organizations to innovate as profit margins are getting smaller and customers are increasingly demanding. Porting, to achieve the necessary quality to meet the customer demands it is necessary to efficient processes involving the company as a whole. Proceedings which have as a focus, quality, customer requirements, efficiency and mainly processes that add along the value chain. From this need that the work was started in a small company in the region of the Rio Grande do Sul state campaign, which's main products the grocery that are highly perishable. Products these that have their results related to the degree of process efficiency. The order for you to use the logistical knowledge to analyze and understand the internal logistics processes this company, we used a methodology based on exploratory research. At first, it was made a literature review to serve as a theoretical basis to the rest of analysis. In the second phase, it performed semi-structured interviews with the manager and some employees of the company for the acquisition of data and empirical information. The analysis allowed to understand how the operation of logistics processes in a specialized micro-enterprise in fruits and vegetables. The results will allow the company a better understanding of internal logistics of FLV, to enable the establishment optimizes their actions and services.