A percepção dos chefes das secretarias acadêmicas da UNIPAMPA quanto à satisfação com o Sistema de Informações para o Ensino (SIE) acadêmico

Abstract

The need for mechanisms that ensure safe, fast and available information quality for the user to access, both in private organizations as well as in public organizations, has conditioned a soaring usage of Information Technology and hence in Information Systems. The present study aims to identify the perception of the users from the Academic Departments of the 10 campuses of the Federal University of Pampa (UNIPAMPA) concerning satisfaction with the Scholar Educational Information System (SIE). An empirical research was conducted in which a questionnaire was used and adapted based on the dissertation of Siqueira (2010), set in through the following categories: “performance”, “perceived exertion”, “task and technologies matching” and “user satisfaction”, all of them regarding Federal Institution of Scholar Education (FISE) as background. The research pursuit consists of contributing through user perception for the improvement of work and satisfaction in regard to the use of the academic SIE. Therefore, for its development it was applied a qualitative descriptive study, by means of a structured interview with to 10 servers in Administrative and Technical Education who are currently in charge of the head functions of the academic departments in each campus of UNIPAMPA. The research results identified the perception of Heads of Departments regarding the categories, which can be positive when clear about the fact that the system address the specificities of the sector, or negative, indicating that the SIE needs to be improved and making suggestions for improvement related to SIE and Management.