Atuação do enfermeiro no acolhimento e classificação de risco nos serviços de urgência e emergência: revisão narrativa

Abstract

This study aimed to describe, from scientific productions, how the nurse's performance regarding the reception and risk classification in urgency and emergency services occurs. This is a course completion paper, conducted through a narrative review of the literature. The search occurred in April 2022, in the simple form of the Virtual Health Library using the keywords (embracement) OR (triage) OR ("risk classification") AND (nursing) OR (nurse) and the language filters: English, Spanish, Portuguese and last six years, remaining for analysis a total of 13 articles. The analysis was done by means of Braun and Clarke's thematic analysis. As main results, it is evident that the nurse's performance has hindering aspects that include lcka of training, work overload, structural deficiency of health units and inadequate and decontextualized protocols. Potentiating aspects were also identified, such as division of labor, rotation of professionals in the sector, use of technology, organization of protocols, satisfaction in meeting the needs of the population, and recognition of the importance of nurses in the sector. Regarding these issues, it can be said that the nurse's performance depends on several factors, which need to be aligned to better serve the population.