Análise da satisfação e da motivação dos colaboradores do setor hoteleiro de Santana do Livramento.

Abstract

The service sector is a representative productive activity on the national scene, which is no different in Santana do Livramento (RS), where it is also considered of great importance both in storage and in the generation of employment in the city. Within the service sector, the hotel is the area under study in this research when the aim is to investigate the reality experienced by employees in the hospitality industry of Santana do Livramento. This study aimed to know the perception of the employees of this sector in relation to two main variables, motivation and satisfaction with the work of these employees. Thus, analyzed factors such as compliance with labor laws, the provision by these spontaneous benefits companies, important tools to contribute to meeting the needs of its employees, and even the perception of officials of the hotel companies with regard to work conducted by the Workers Union in Tourism and Hospitality Deliverance (SETHL). To achieve the goals, first conducted a literature search for reasons of study, where theories previously described about the motivation and satisfaction were the basis for further analysis of the data collected through a semi-structured questionnaire, characteristic qualitative and quantitative, which was applied in the second phase of this work to officials of hotel businesses in Santana do Livramento. The qualitative data analysis was performed using the content analysis method and quantitative questions used the descriptive statistics, showing the results obtained in the form of tables. The questionnaires were applied directly to the companies that made possible the entry of the researcher and the SETHL dependencies. The results show that there is satisfaction among the respondents and that they are motivated to perform their functions. There are various claims made by officials to justify this feeling, which confirms the theories that make up this study. Are the internal forces that each individual manifests allied to external events involving the environment where they are inserted to determine the degree of motivation and satisfaction of each. Finally, it is emphasized that the results of this research contribute to joint projects that can benefit employees with entrepreneurs in the hospitality industry.