A manutenção do 5S em uma concessionária de veículos

Abstract

The high competitiveness between companies in the current scenario has caused them to seek improvements in their internal and external processes. And the 5S program has been used with the aim of improving the work environment through the elimination of waste, organization and cleaning, providing a productive, motivated and more pleasant work environment for employees to carry out their activities, directly reflecting external customers. In this sense, the study sought to analyze the maintenance of 5S in a vehicle dealership in the western border region of Rio Grande Do Sul. For this, qualitative research was carried out, using the action research method. Data were collected from semi-structured interviews with employees at the Felice Automóveis unit in Santana do Livramento-RS, as well as participant observation. Data analysis was carried out using content analysis. Given this, it was possible to perceive some advantages and disadvantages found with the application of 5s. The main barriers faced by employees are that some still remain resistant to the implementation of the 5S tool, in addition to the lack of time to carry out maintenance and employee turnover, however the maintenance of the program has achieved excellent results and with time and maturity more positive results will be achieved.