A relação entre inteligência emocional e o clima organizacional.

Abstract

This work has as objective show the relationship between organizational climate and emotional intelligence among managers and employees of a financial institution, where there are requirements for attaining goals. The importance of abilities such as emotional intelligence become evident when interferes on organizational climate and is directly related to motivation for the development of daily activities. This work brings exploratory and descriptive study case and a qualitative analysis about the data that were treated as content analysis. In this work were applied questionnaires to the managers about emotional quotient based on Ryback studies (1998), and interviews directed to reviewers with questions that addressed the organizational climate. By the results was observed that the climate in the workplace is favorable, because there were not reported conflicts in the relationship between the team. However, questions about professional identity and example to be followed, employees reported that they doesn't have identification with their manager, What demonstrates a discontentment with job and pay. But managers showed a high degree of emotional intelligence executive, what means that they can improve their performance using their motivational nature of intellectual skills to improve their recognition by the team using their abilities to increase the performance of the organization by emotional incentives, because with the comparison of the results of the emotional quotient of research, was demonstrated a high level of skills and knowledge by the managers, what demonstrates the ability to know how to deal with adverse situations improving the team's identification with their leaders.