Gerenciamento da capacidade de produção de uma confeitaria central em uma rede de supermercados

Abstract

The study aims to analyze the management of the production capacity of a central confectionery store in a supermarket chain. Specifically, the aim is to map the production process of the product with the highest demand and added value, analyze the factors that influence production capacity and propose feedback for improvements for sector management. The research presents a qualitative, descriptive approach, with the case study method being chosen. Data collection was carried out through semi-structured interviews, participant observation and document analysis in one of the branches of the supermarket chain in Sant’Ana do Livramento (RS), where the central confectionery is located. The data was analyzed using a flowchart of the production process, content analysis and the action plan, 5W2H. With this, it was possible to analyze the management of the confectionery sector, considering the factors that influence production capacity. In this sense, the production process can meet demand, with some difficulty. Some bottlenecks that impact the sector's production capacity stand out, such as: facilities, machines and lack of labor.