Proposta de melhoria com auxílio do lean service: estudo de caso em uma prestadora de serviços de refrigeração e modelagem de processos em um setor de planejamento e programação de manutenção

Abstract

No dynamic market scenario, companies continually face the challenge of developing adaptable processes to achieve their objectives. The implementation of Lean Service philosophy has emerged as an effective strategy for service providers seeking improvements and competitive advantage. This study aimed to propose enhancements to a refrigeration service company in Bagé-RS by applying the principles of Lean Service. The study followed a structured sequence of stages, including problem definition, analysis of the current situation, identification of waste, proposal of improvements, and presentation of initial solutions. An in-depth analysis was initially conducted to define the problem, considering the challenges faced by the company. A semi-structured interview with the owner was carried out to comprehensively understand existing processes and procedures. Emphasis was placed on identifying waste and inefficiencies negatively impacting service effectiveness. Based on this analysis, improvements were proposed using Lean Service principles and tools, with the aim of optimizing processes, reducing waste, and enhancing operational efficiency in refrigeration services. Additionally, initial solutions were presented for short-term implementation, offering immediate benefits to the company. It is anticipated that the proposed improvements will drive efficiency and competitiveness for the refrigeration company, enabling it to stand out in an everevolving market. This study not only seeks to benefit the analyzed company but also contributes to practical and replicable knowledge in the field of refrigeration services. The continuous pursuit of operational excellence is crucial for companies aspiring not only to adapt but also to thrive in a dynamic business environment.