A percepção dos usuários de transporte público no município de Santana do Livramento: desafios e oportunidades

Abstract

Public transport plays a fundamental role in cities, facilitating mobility and reducing the environmental impact caused by excessive use of private vehicles. Santana do Livramento-RS, like many other cities, faces challenges related to the quality and efficiency of its public transport system. This study aims to investigate users' perceptions regarding the quality of the urban public transport service in Santana do Livramento-RS. To achieve the proposed objectives, interviews were carried out with six different users of public transport. Interviewees were selected based on criteria of gender, age, education, and time using public transport in the city, considering the snowball technique. The interviews were conducted qualitatively, allowing interviewees to express their opinions, perceptions, and personal experiences in relation to public transport. Based on the interviews carried out, it was possible to identify a series of challenges and concerns related to public transport in this city. Users expressed dissatisfaction with the lack of regularity in timetables, poor condition of bus stops, poor vehicle maintenance, and the lack of adequate information about routes and timetables. Furthermore, positive points were also mentioned, such as the accessibility of ticket prices and the friendliness of the staff. These user perceptions highlight the need for improvements in the city's public transport system. Investments in infrastructure, vehicle maintenance, and communication with passengers are areas that need to be addressed to provide a more efficient and satisfactory service.