Aplicando técnicas de engenharia de software para qualificar o aplicativo móvel MedBe

Abstract

The mass adoption of smartphones is reshaping the digital health market. Among the technological solutions employed in this market, there are specific ones for medical appointment scheduling. An example of such technology is MedBe, which is a solution tailored to healthcare services and aims to modernize appointment booking systems. To assess MedBe’s qualifications, we applied software engineering techniques. In this regard, we first categorized the technological innovation proposed by MedBe. Next, we evaluated the technological innovation considering (i) user experience aspects, (ii) system functionality usability, and (iii) implications of digital security from the perspective of the Lei Geral de Proteção de Dados (LGPD). Our findings allowed us to classify previous appointment systems and, based on the model adopted by MedBe, categorize it as Appointment 4.0. Furthermore, our results demonstrate that MedBe meets 84% of the items in the UXUP-AP technique used to assess user experience aspects. In terms of usability, our research shows that 68.6% of participants find MedBe easy to use, and 62.9% disagree that using the application requires much mental effort. Finally, we propose new functionalities to ensure MedBe’s compliance with LGPD. Keywords: Mobile Application Evaluation. Software Engineering. Scheduling Application. Healthcare Services.