Fatores de resistência ao uso de ERP: um estudo com usuários de um sistema de gestão da construção civil

Abstract

The use of technology has become increasingly frequent and indispensable in organizations, with a visible increase in the use of tools linked to technological development, as well as the evolution of existing ones. The integrated information system can be characterized as one that groups information from various sectors (modules) and optimizes access in a single place. Bringing an image and ideal applicability for organizations as to the reduction and non existence of duplicate data or unreliable, and increasing the agility of receiving them. However, even in this scenario, it is still possible to identify resistance to the use of integrated systems, whether from an operational or managerial point of view. The objective of this study was to identify the main factors of resistance to the use of the ERP system as an operational and managerial tool. The approach adopted was qualitative with a case study method, using semistructured interviews as a data collection tool. Resistance showed itself clear in the factors of insecurity and toleration of routines by the same aspect, the possibility of not adapting a module, but also presented aspects that may become a future resistance to new changes.