Vantagens e desvantagens de um sistema de informação gerencial visto pela ótica dos usuarios: estudo em uma organização do ramo varejista da Região da Campanha/RS

Abstract

Nowadays organizations have the need to maximize the integration between their sectors. For this purpose information systems are an effective tool, while providing better conditions for competitiveness and better decision making. This study aimed to identify the real benefits of implementing a management information system from the perspective of its members and therefore if these were consistent with the expectations of the organization, when implementing the system. For data collection instrument developed by Doll and Torkzadeh, which captures the views of users of the system on productivity, customer satisfaction, innovation and management control was used. In the end can be seen that when the system is implemented, does not match all the expectations generated by the organization and that training is a very important for the effective use of the system factor.