Satisfação dos usuários com relação ao sistema e-Cidade nas Secretarias da Fazenda e de Planejamento e Meio Ambiente no município de Santana do Livramento-RS

Abstract

Public organizations in recent years aim to use integrated systems for the management of their data, with that are free ERP systems on the market that aim to overcome this need. In view of this, these systems are developed and implemented in organizations seeking to facilitate the performance of work and satisfy your labor needs. Thus, the general objective of this study was to evaluate the satisfaction of users of the e-Cidade system in the Finance Department and Planning and Environment departments. The chosen method was the survey and the data collection was carried out through the application of quantitative questionnaires with the employees and interns of both departments. The model used for the research was developed by Siqueira (2010), which uses some constructs of the UTAUT developed by Venkatesh et al. (2003), the relation of the perceived effort, the performance, the adequacy of the task and technology and the user's satisfaction, being an essential tool to evaluate the variables presented by the respondents. Both departments presented familiarity and convenience in the use of the e-Cidade system by its users, in view of the fact that it stores information in a single database, further optimizing the system which ends up causing and a more efficient and effective return for its customers.