Utilização do pcatool versão criança para avaliação do atributo “acesso de primeiro contato” na consulta de puericultura

Abstract

The study aimed to assess the quality of first contact access in the consultation of childcare in a Family Health Strategy (FHS) from the perspective of caregivers of children, using PCATool as an instrument. Descriptive and cross-sectional study of quantitative approach developed in the ESF of a city on the West Frontier of Rio Grande do Sul, Brazil. 34 caregivers participated, responsible for children aged between 0 and 5 years, who perform childcare at the ESF and attended the unit regularly. THE most were mothers or grandmothers (97%), married (70.6%), with one child (32.4%) and with their own home (82.4%). Policies encourage services to promote childcare consultations reaching all the children of its population. The fragility of the population's access to consultatio of childcare can be seen in other studies that bring difficulty in getting around and in making appointments for appointments as the main reasons for low adherence. The individuals' access to care, time to get an appointment and difficulty to get medical care obtained, for the most part, satisfactory answers. Waiting time and telephone counseling had lower than expected results, raising the hypothesis that these are reasons why families may choose not to continue the follow-up. There was a need for the team to improve the accessibility of users to childcare consultations, based on new studies regarding the main related barriers and actions to be instituted to expand the population's access to child care.