Impacto da COVID-19 na administração pública: mudanças advindas da pandemia no INSS de Santana do Livramento

Abstract

The present study had as objective described as modifications that are occurring in the work of the members of the National Institute of Social Security (INSS) of Santana do Livramento, to face the pandemic situation caused by COVID-19. It is an exploratory research, right after a descriptive research, the research method was qualitative. The data were collected by google forms, with the INSS servers as subjects of the research. The theoretical basis of this study is divided into four parts, which are: The profile of INSS members; Motivational and job satisfaction factors during a pandemic; Quality of life at work and Changes in work during a pandemic. As for the main results shown that Public Servants are following all protocols for protection against coronavirus and many are adapting to changes in the types of remote work, contributing to a consolidation of remote work. A part of the servers already performed the work in a semi-presential and teleworking way before the coronavirus emerged, as a pilot project for the agencies. Remote work if necessary, but faceto- face work is necessary, as long as it is within the security protocols of the agency with a reduced number of personnel and with control of the flow of the public.