A Síndrome de Burnout e o setor público: a percepção dos profissionais atuantes no Serviço de Atendimento Especializado (SAE)

Abstract

This research aims to understand the elements potentially triggering the Burnout Syndrome, according to the perception of the professionals working in the Specialized Service (SAE) in the municipality of Santana do Livramento / RS, Brazil. An applied research was developed, a qualitative approach, of a descriptive character, carried out with six professionals who work daily in the only unit of the SAE in Santana do Livramento. Data were collected through interviews with the semi-structured script and analyzed using the content analysis technique. The findings of the research in relation to the dimensions of Burnout demonstrate that, regarding emotional exhaustion, the level of symptom incidence is low, almost nonexistent. As for depersonalization, the incidence level is low due to few stressful situations and an excellent relationship between the professionals of the place. And, with regard to the low performance of the work, the results suggest satisfaction on the part of the interviewees, due to the appreciation they receive mainly on the part of the patients. Regarding the context, there were good conditions for the development of work and the working environment is safe and harmonious. In this sense, our results suggest that there is no occupational disease.