Avaliação do uso das ferramentas de gestão da qualidade na execução de obras de empreendimentos imobiliários dentro do contexto do ciclo PDCA

Abstract

The contemporary world presents a dynamic world that requires fast and effective actions applicable to the most diverse situations. To use this thought in the area of Civil Engineering would be to develop and execute projects which the pursuit of excellence would result in high quality standards works, without deviations that would cause waste of time and materials. As presented in the literature and from the perception of the author of this work in experiences in construction verified the sector presents a problematic picture in relation of quality. The objective of this research is to investigate in construction companies whether they use the PDCA Cycle, associated with the tools for continuous improvement management in the execution of their works. As methodological procedures, a bibliographic research was carried out and afterwards an electronic questionnaire was elaborated and sent to the construction companies operating in the city of Alegrete / RS in October 2019. The questionnaire was divided as follows: in the first part were asked questions about the company, the second questioned about the use of continuous improvement management tools, the third step was aimed at companies that made use of the tools and sought to analyze the results obtained from their use and finally the fourth part sought to understand the reasons why companies do not use management tools in the execution of works. The tools for continuous improvement management were grouped into each of the PDCA Cycle stages. After data collection and processing it was concluded that construction companies in Alegrete/RS do not use the management tools as well as management methods. It can be evidenced that the efforts and actions practiced by the construction companies in the execution of their works are concentrated in the second stage of the Cycle, that is, D (DO - do, execute) to the detriment of the P (Plan) stage where a plan should be established that would contemplate the predetermined objectives for the execution of a certain work.