Qualidade do atendimento público hospitalar na fronteira Santana do Livramento - Brasil e Rivera - Uruguai: um estudo de caso

Abstract

This paper aims to characterize the quality of the public health service in the border of Santana do Livramento / RS-Brazil and Rivera-Uruguay. The study was developed within a qualitative approach and an exploratory and descriptive approach and that due to the multiple sources for the research; this was characterized as a Case Study and thus could reach an evaluation of health service quality in both cities, of border region. At the end of the study it was possible to notice that, despite all the precariousness of the hospitals studied, the research found that both hospitals value hygiene and proper cleaning, following established protocols, trying to maintain the minimum conditions necessary for the patient, it should be noted that in Brazil the population is larger and so are the difficulties to solve the health problems that arise in the daily life of Santa Casa. On the Uruguayan side, the population is much smaller, but this factor does not contribute to Uruguay having, from the example of the Rivera hospital, the total adequacy for the user to be well attended, receiving a medication that alleviates his illness or pain.