Ferramentas de gestão da qualidade nas agroindústrias de arroz na região de Dom Pedrito/RS

Abstract

The rice cultivation is present in Rio Grande do Sul very significantly and represent about 64.4% of total production in Brazil, and Dom Pedrito is the 5th largest producer in the state, with a planted area of 50.000 hectares in the 2012/2013 harvest. The paddy agribusiness sector is responsible for storing, processing and distribution of the final product, and the quality has been little thought when it comes to rice. This work addresses the quality management tools such as Good Manufacturing Practices - GMP Standard Operating Procedure - POP, Hazard Analysis and Critical Control Point, ISO 9001, among others, as the aim to analyze tools for quality management and its advantages in agro-industries of the rice sector in the region of Dom Pedrito. To achieve the objective of the research, interviews were conducted at four agro-industries, three of the municipality of Dom Pedrito and one in Bagé, both in Rio Grande do Sul. A questionnaire was applied to consumers of rice to create a profile of the consumer. All companies investigated have some quality management tool implemented. The Good Manufacturing Practices and Standard Operating Procedure programs are implemented in 100% on the companies studied. The advantage of using some quality management tools in the corporate vision is to improve the entire production process. The quality of rice is a criterion of choice for 55% of respondents, but only 10% analyze if the company has some accreditation of quality programs. The Companies realize the importance of searching for quality that meets the market, becoming every day more important for the food agribusiness, and the paddy sector has sought to improve market to conquer, because large retailers require the application of a quality management program such as APPCC, ISO 9001, among others.