A resolução de conflitos relativos ao direito do consumidor na cidade de Santana do Livramento nos anos de 2017-2018

Abstract

The main objective of this article is to understand how conflicts related to consumer rights in the city of Sant'Ana do Livramento-RS were solved between october 2017 and september 2018. For this, an exploratory, quantitative, using as technique of data collection an survey of field, survey, through the application of questionnaires to consumers and the chief server of the Municipal Coordination of Consumer Protection (Comdecon) of Sant’ana do Livramento, the government body responsible for formulating and executing consumer protection policies in the municipality. This way, it was possible to conclude that most of the conflicts are resolved, IF not directly with the supplier, they are solved with Comdecon, which has a very effective performance in mediating and resolving conflicts.