Competência da gestão municipal para prestação dos serviços públicos à comunidade surda de um município gaúcho

Abstract

This study based on Brazilian legislation, such as the Accessibility Law, aims at analyzing how the care of deaf people in public agencies happens, aiming to analyze the perception of the competence of municipal management to provide care in LIBRAS for the deaf community in the municipality of Sant'Ana do Livramento. As for nature, it was an applied research, with a qualitative approach, and as regards the objectives, a descriptive-exploratory research that as a method in the use of the techniques of data collection, semi-structured interviews were chosen, in LIBRAS for the deaf, and in Portuguese for listeners. We also used the analysis of the interviews to interpret narratives, to dialogue the theory with the results of the interviewees. The results indicate that the deaf and their relatives perceive the communication and service capacity in LIBRAS of the employees of public institutions in the Municipality of Sant'Ana do Livramento / RS as generally insufficient so that citizens who need interpreters often end up depending on their family members to be able to establish a fluent communication that meets their real demands.