Avaliação das condições de implantação da ISO 9001 em uma empresa do agronegócio

Abstract

Organizations are being pressured by the events of the globalized world, among them the quest and some form of consumer market demand for products and services with quality, demand has increased significantly, while it enhances competition and changes in technology and markets are increasingly frequent. To cope with this flood of information organizations are turning to management systems that help in the search for quality products and services through well-structured tools and processes. Among Management Systems ISO 9001 is presented as a differential, because it specifies the requirements for the implementation and can be applied to any organization regardless of business segment, being also subject to certification. The present investigation aims to present the current state of an agribusiness company, to implement a Quality Management System ISO 9001. This is a case study, exploratory, where interviews were conducted with the person responsible for organization and there was also a personal attendance in the organization. Thus being able to observe the current conditions of the organization, based on the requirements requested by the Standard. It was evident that there is a long way to go before deployment and possible certification. Therefore it was suggested a roadmap for the company to follow in a future deployment.