Sistema 5S: os desafios e benefícios da implementação de uma cultura organizacional em uma empresa do agronegócio

Abstract

With the increasing competition in the sector of Agribusiness, it becomes increasingly necessary investment in shares of professionally managed by executives linked to this medium as a way to obtain profitability and even remain competitive on the market. One of the ways to get that differentiation is investing in a System of Quality Management, launching the use of its tools, among which we can mention the 5S System, Pareto, and PDCA among others. However, the use of these new techniques implies a profound change of concepts within organizations , who need to make use of strategies that help raise awareness that constitute the workforce, so that this change is occurring so harmonic and satisfactory degree of collaboration and acceptance. This study aims to determine the factors that hinder the full absorption of one of these tools Quality Management, 5S System, in the context of a service company in the field of Agribusiness, the Assessoria Agropecuária Marcon LTDA. This company has extensive and outstanding participation on the Programa Gaúcho de Qualidade e Produtividade, where she was awarded the Bronze trophy and operates with a sound foundation in management tools. The 5S System existed for over a decade in the business but still faces difficulties to be fully internalized by employees. Through surveys the history of the tool company, questionnaires, interviews and participant observations, we sought to determine the real reasons that interfere with this absorption of the culture of 5S and suggest the creation of strategies to alleviate these bottlenecks. Thus, it was possible to identify the most relevant to the 5S difficulties lie in the fact that there are still confused criteria assessment tool and the lack of a responsible person to keep it within the company.