A política pública do SUS no município de São Borja: um estudo de caso no ESF3 Pelayo de Moraes Olea

Abstract

The present study constitutes the research that was the genesis of the Work of Conclusion of the Course of Social Sciences - Political Science. Its general objective is to identify the structure of SUS health policy in the municipality of São Borja - RS. The present theme becomes relevant, since it will show the perception of the users of the Unified Health System (SUS) regarding the services provided, in specific, in the ESF3, as well as the vision of the professionals who work there in relation to public health in the municipality. The methodology used is the quantitative approach, in view of the presentation of figures, graphs, tables and tables, and qualitative because I consider the opinion of the interviewees - in addition, social health research is all the investigations that deal with the health / disease phenomenon represented by actors who work in the field: political and service institutions and professionals and users - as well as exploratory and documentary. Twenty-eight questionnaires were randomly applied to ESF3 users, with the purpose of analyzing their perception of the services provided, and 06 questionnaires to the employees in order to know what their views are regarding public health in São Borja. Content analysis was performed. Through the researches, it was evidenced that the biggest problem perceived by the users is the delay in the attendance and appointment of consultations. However, it was found that they are not aware of their rights to health. It was found that health professionals need a greater structure to carry out their work in a dignified manner. However, it is up to the State to provide all necessary means for the maintenance of health, while respecting the rights of all citizens.