Estudo sobre a aplicação da ferramenta 5S em uma instituição financeira cooperativa

Abstract

In an increasingly competitive market scenario, continuous improvement is a concept that is not restricted to Japanese culture companies, which is less closely linked to automotive manufacturers or large companies. Historically, the effectiveness of Toyota's management method, based on the identification of wastes, has been proven to eliminate them, promoting an environment conducive to organizational learning. Customers increasingly perceive the standardization of companies based on quality, which generates a differentiation of who uses this culture to regulate the day to day in a corporate environment. The justification for this work is based on the application of 5S concepts in a non-manufacturing company with administrative processes. In the course of the methodology, the standards created by a Credit Union for the application of the 5S and quality program in a particular agency are presented, as well as the way of auditing to maintain these standards and the vitality of the program after its implementation. Finally, the results are presented, which were measured through audits and compared through the follow-up checklist in each sector. It was concluded that in relation to the behavior of the team, there was visible improvement in harmony, in the climate, as well as in the standard of care and organization of the sectors involved. In addition, the points that need greater discipline and attention are highlighted, with a focus on always seeking continuous improvement in the agency.