A percepção de bancários sobre a efetividade das reivindicações da greve sobre os indicadores de qualidade de vida no trabalho

Abstract

The bank workers class is one of the most exposed to physical and psychological illnesses due to the work they perform as a result of the adverse working conditions, moral harassment and imposition of abusive goals (SINDIBANCÁRIOS, 2016). These factors directly affect their quality of working life. Historically, one form of manifestation against these problems which occur in the

2 banking sector are the strikes. In this sense, the purpose of this study is to analyze the bank workers’ perception on the effectiveness of the strike claims regarding the indicators of quality of working life in a bank branch. This is a qualitative research, which is primarily exploratory. Semi-structured interviews were conducted with employees of a bank branch in the city of Santana do Livramento, and their responses were analyzed through the comparison with the theory on the subject. When asked about quality of working life, it was found that their answers include the main items on the agenda of the class claims in this latest strike, namely: security, better working conditions and the end abusive goals, establishing a relationship between quality of working life and the strike. In the view of the bank workers surveyed, the factors which have had the greatest advances as a consequence of the strike were fair and adequate remuneration, good working conditions, equality of opportunity and attention to labor laws. By studying the result of the research, it can be concluded that there is no consensus among respondents that indicators of quality of working life have been improved through the strikes, and that their perceptions are linked to factors such as how long the workers have been working at the bank, their engagement with strikes and their posts at the bank.