Política de treinamento e desenvolvimento de pessoas no setor público: um estudo de caso em uma autarquia municipal de Santana do Livramento

Abstract

This study deals with the statecraft training and development of people in thepublic sector, and here we seek to an objective qualification for the personeel or human resources, improving even more and more ideas, organization’s knowledge and the efficient performance of a series of tasks. In order to guide this study was done the following general objective: To identify factors that influence server’s learning and training, specifically with the factors that lead servers to express resistance to participate in the statecraft’s training programs, seeking along with the servers what can be done for the qualification process and development could be an action that meets the needs raised. Analyze factors that may motivate servers to choose to qualify, which would be a valuable tool to provide better quality service to society and evaluate training and development’s process in “Departamento de Água e Esgotos de Santana do Livramento” (Water service and sanitation provider Department at Santana do Livramento). Each person has a characteristic, a different personality that interferes with decision making. It’s believed that continuosly provide training not only prepares servers to develope their capabilities, but also influences on behavioral change. At the end of the analysis and discussion of the facts, to suggest what can be done to change the outlook found.