Mapeamento e modelagem de processos em um setor de planejamento e programação de manutenção

Abstract

Maintenance Planning and Programming has proven to be a sector of great importance within companies and industries, as it is responsible for the distribution of services that will occur within the facilities. Therefore, knowing the processes that take place in this part is extremely important for the competitiveness of companies. To increase the competitiveness of companies, it is necessary to have these processes well defined and known by everyone involved. In this sense, there are tools that help to understand each stage and adjust these processes, such as Business Process Management (BPM), a discipline that seeks to provide management of procedures that occur within the company. Through mapping and modeling processes, Business Process Management seeks to offer strategic information for the good management of the company's business. In view of this, there are notations available that help to visualize these processes in the best possible way: the Business Process Management Notation (BPMN) gives insight into the company's processes, seeking to analyze the stages, those involved and possible improvement solutions. Therefore, this work sought to analyze a Maintenance Planning and Programming sector, which is present in a thermoelectric plant, with the objective of understanding its processes, identifying those responsible, the steps for carrying out the activities and, based on the analysis of the processes, visualize possible improvements so that the activities were recognized by everyone involved. To carry out the analysis of this sector, knowledge of BPM and BPMN notation was sought. With this, it was possible to map and model the processes, identify the Maintenance Planning and Programming process and those involved, and from this, identify possible opportunities for improvements. For data collection, on-site observations and interviews were carried out. The on-site observation began on July 17, 2023 by the author and ended on August 17, 2023. The interviews were carried out separately with each employee, the first questions of the interview were with the supervisor, starting on August 3, 2023 and ending on August 6, 2023. The other four programmers had their interviews done separately, programmer 1 was interviewed on August 10, 2023 and his interview ended on August 13, 2023. Programmer 2 was interviewed on August 15, 2023 and his interview was completed on August 16, 2023. For programmer 3's interview, it was carried out on August 18, 2023 and concluded on August 21, 2023. August 2023. Finally, programmer 4, who was interviewed on August 23, 2023 and his interview ended on August 25, 2023. The sector has the help of an intern, in this case the author of this work, due to this, the work focused only on the supervisor and programmers. These interviews were transcribed and analyzed using Discursive Textual Analysis (DTA). With the SIPOC tool, it was possible to know each stage of the processes that occur in Maintenance Planning and Programming, to document these processes, the 5W1H methodology was of great help, as through it it was possible to create an action plan, in order to minimize the current and future failures that could arise.