Mapeamento de processos : um estudo de caso em uma empresa do ramo da construção civil

Abstract

The importance of process mapping in an organization goes beyond identifying processes and pointing out gaps to make improvements. It is an essential tool to help standardization, enabling cost reduction, because, by showing the flaws in the system, it promotes a broad view of the processes used by the organization. The civil construction segment in Brazil, the context of the present study, has undergone many changes over the last few years. Especially since it is a complex scenario full of variables, in which the effects of exposure to unfavorable economic and political indices are inevitable. Thus, there is the possibility of standardizing the activities to be worked on using management tools capable of generating favorable results for companies in the face of the competitive civil construction market. In this way, the objective of this study is to model the processes of the Quality Management System of a company in the field of civil construction, through the identification of the priority process, modeling of the process and elaboration of an action plan for the implementation of the improvements. The applied methodology is based on the use of Production Engineering tools in each development stage of this study. As a result, the studied processes were modeled, as well as standardization through standard documents for carrying out the activities. Finally, it is concluded that process mapping is of paramount importance in the field of civil construction, since it has complex activities that need to be identified and standardized.