Análise dos processos de produção de uma indústria de móveis planejados: estudo de caso em uma empresa em Santana do Livramento/RS

Abstract

The current economic context makes companies need to reinvent themselves to become increasingly stronger in the market and improve their performance. For them to have high results, it is necessary to rethink their processes and the way to manage them. Thus, it is necessary to identify them, study them and understand, through those directly involved in these processes, what the main problems are and how to correct them with a view to future improvements. This study aims to map the processes of a planned furniture industry and propose a better performance aiming at the integration between processes, people and technology. In order to achieve this objective, the methodological procedures were of a descriptive qualitative nature, through case study strategies. For data collection, scripted interviews, online questionnaires and participant observation were used. From the data obtained and its due analysis, the results indicate that the company does not use the mapping tool of production processes, the company's sectors act based on what is passed on to them by the partners, the projects are not always interpreted as they should be. which, according to the survey respondents, is due to the fact that there is no designer in the company. It was concluded that the company needs to use a mapping in the production process, in order to speed up and ensure that there is no waste of material, meeting the agreed deadlines and delivering a quality product to the customer.