CAPS x pandemia: como o covid-19 afetou na forma e no aumento de atendimentos no CAPS I da cidade de Santana do Livramento?

Abstract

This article has as its central theme the consequences that the pandemic has brought and how this affected the Psychosocial Care Center I (CAPS I) in the city of Santana do Livramento/RS, one of Organs public bodies of great importance in the provision of psychosocial services to citizens of the municipality. The research has as general objective to know how the pandemic affected the form of care for both internal and external patients, in CAPS I of the mentioned city. For this, the research method used was the case study, using the semi-structured interview as a form of data collection, and the it was carried out in person and through digital platforms; for the presentation and analysis of the collected data, the technique of transcription and interpretive analysis of the Dice. As the main results of the research, it was noticed by the professionals a significant increase in the number of visits during the pandemic, the difficulty of patients to follow health standards, despite the increased demand for consultations and patients, it was found that the number of available employees remains the same, In addition, it was noted by both professionals and patients that the place where the service is provided does not meet the necessary conditions for such, on the part of the patients the biggest observations are the lack of privacy and negative changes with in relation to service. As a contribution, this research raised questions such as the fact that public management should focus more on CAPS I in Santana do Livramento/RS, problems that affect both professionals and patients at the site, impairing the service provision, causing public policy to present fundamental flaws