Aplicação dos indicadores do programa compromisso com a qualidade hospitalar: estudo de caso no hospital universitário da cidade de Bagé

Abstract

Hospital organizations are made up of many sub-contractors - as cleaning, catering, cooking, among many others - that need to be managed so that as a whole, the organization works efficiently. This complexity, however, creates a hardship for the administration, which neglected for many years and even underestimated the importance of strategic planning and efficient management within hospitals, which could bring a reduction in cost and increase the performance of the same. The fact is that managers are only now realizing the need for hospital quality in order to assist their management, since it is necessary an analysis based on reliable data and not just intuition. Among existing programs, was chosen CQH - Commitment to quality hospital - which provides results of the indicators used in hospitals accredited this program, by the fact that use means of comparison between organizations has also been noticed by hospitals as a critical factor of success, to be able to know and understand the attitudes that have worked for others and could also be applied in their own organizations. Therefore, this work has as main objective to implement a system of indicators based on a hospital accreditation program in a university hospital in the city of Bage, Rio Grande do Sul, in order to assist in the management of the organization and subsequently through targets imposed upon the results obtained by improving the quality of the institution hospital.In conclusion, the study showed that the hospital is, for most of the indicators used, still insecure in their quality processes, and proposed some improvements in order to assist the institution in its development.