Capacidade organizacional para mudança: um estudo na Secretaria da Fazenda de Santana do Livramento/RS

Abstract

This research had as objective to understand the reflexes of the attitudes towards the change of the servants on the organizational capacity for change in the Secretariat of the Treasury, municipality of Santana do Livramento / RS. It is a study of an applied nature, a qualitative approach, exploratory and descriptive in terms of procedures, based on a case study. Data collection was carried out through interviews with operational and tactical employees of the Finance Secretariat. For data analysis, we used the content analysis technique. The data revealed that regarding transformational changes, the comprehensive, fast and accurate information flow within the organization and the existence of an organizational performance strategy based on the analysis of the external environment are elements that hinder the changes. As for the organizational coalitions and the turbulence in the external environment, these proved to be stimulators of change. The data related to transactional factors revealed that the autonomy of units and people in the organization, group work and units and the bureaucracy were positive, facilitating the process of organizational change. Regarding direction, flexibility and confidence in management performance, the results are less expressive, as the evidence showed dissatisfaction regarding professional valorization and dialogue. Regarding the attitudes that characterize the individual's behavior, being acceptance, fear and skepticism, it can be noted that the attitudes of acceptance are clear. The study intends to corroborate with new research to better understand aspects related to organizational behavior. Contributes to the public administration area, listing data on factors that influence change processes, allowing the development of organizational strategies.