Tecnologia da informação e usabilidade: uma análise sobre as ferramentas utilizadas no comércio varejista de combustíveis

Abstract

The present work had as its initial concern to verify the usability issue of the tools related to the information technology area and the interference of this factor in the user's satisfaction. The concept of usability transcends issues of use of systems or tools in the area of technology. This concept covers issues such as support, training, communication between users and systems, procedures for the development and maintenance of tools related to the area of information technology, etc. Currently, there is an appeal for the use of computerized resources, with abundant availability of techniques and tools for the production of information that assist in management tasks. However, it is clear that the development of these resources deviates from the main actor in this equation: the user. Immersed in this scenario, the background of this study is a company specialized in the retail trade of fuels, lubricating oil and liquefied gas. The company has several platforms that assist management in the decision-making process and thus offered the range of information necessary to analyze the question proposed in the study. The work was developed under a descriptive and qualitative approach, using the case study technique as the working method. From the results obtained, it is observed that there is a need to bring development teams closer to those who will make use of these computerized resources, thus improving communication between users and systems, favoring the entire production chain and offering better results to the organization.